These Terms of Service (“Terms”) govern your use of the website, services, communications, and SMS/text messaging provided by Happy Pools / Sendist LLC (“Happy Pools,” “we,” “our,” or “us”).
By visiting our website, submitting a form, requesting a quote, scheduling service, communicating with us, or using our services, you agree to these Terms.
These Terms apply to services and communications provided by Happy Pools / Sendist LLC.
Happy Pools provides residential pool service, pool maintenance, pool cleaning, pool chemistry support, service updates, customer communication, appointment scheduling, billing communication, and related services.
Service availability, pricing, service scope, and scheduling may vary depending on your location, pool condition, equipment, service needs, and agreement with Happy Pools.
You agree to use our website only for lawful purposes. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit false information, or use the website in a way that could harm Happy Pools or others.
Submitting a form, calling, texting, or emailing Happy Pools does not guarantee service availability or create a binding service agreement unless we confirm acceptance of the service request.
Quotes, estimates, promotions, and pricing are subject to change unless otherwise stated in writing.
Customers are responsible for providing accurate contact information, service address information, pool details, gate access instructions, pet instructions, and any other information reasonably necessary for Happy Pools to provide service.
Customers are responsible for maintaining safe access to the pool and pool equipment. Happy Pools may be unable to complete service if access is blocked, unsafe, restricted, or otherwise unavailable.
Customers agree to pay for services according to the pricing and payment terms provided by Happy Pools.
Payment may be required before, during, or after service depending on the type of service and customer account status. Late, failed, or missed payments may result in delayed service, paused service, cancellation, or additional collection efforts.
Service cancellations, pauses, or schedule changes must be communicated to Happy Pools directly.
Happy Pools may adjust service days, routes, or schedules due to weather, holidays, staffing, route efficiency, pool conditions, equipment issues, or other operational needs.
Happy Pools may send SMS/text messages to customers and prospective customers who have opted in to receive messages from us.
By providing your mobile phone number and opting in to receive SMS/text messages, you agree to receive text messages from Happy Pools / Sendist LLC.
If you opt in to receive SMS/text messages from Happy Pools, you may receive messages related to:
Quote requests
Appointment scheduling
Appointment reminders
Pool service updates
Billing or payment reminders
Customer support
Feedback requests
Follow-up messages related to your inquiry or service
Important service notices
Message frequency may vary depending on your inquiry, scheduled service, account activity, and communication needs.
Message and data rates may apply. Charges are determined by your mobile carrier and your mobile phone plan.
You may opt out of receiving SMS/text messages from Happy Pools at any time.
To stop receiving text messages, reply STOP or UNSUBSCRIBE to the number from which you received the message.
After you opt out, you will not receive further text messages unless you opt back in.
For help, reply HELP to any text message from us.
You may also contact Happy Pools directly:
Phone: (714) 203-3328
Email: happypoolsco@gmail.com
Your consent to receive SMS/text messages is not a condition of purchasing any goods or services from Happy Pools.
Wireless carriers are not liable for delayed or undelivered messages.
We respect your privacy.
Mobile information or text messaging opt-in data and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except with aggregators, carriers, messaging providers, or technology vendors as necessary to deliver SMS/text messaging services on behalf of Happy Pools.
For more information about how we collect, use, protect, and share information, please review our Privacy Policy.
By contacting Happy Pools, submitting a form, requesting a quote, or scheduling service, you agree that we may contact you by phone, email, text message, or other reasonable communication methods to respond to your inquiry, provide service, send service updates, handle billing, request feedback, or provide customer support.
Happy Pools may take service-related photos of pools, equipment, water condition, gates, access areas, or other relevant service items for documentation, quality control, customer updates, employee training, or business records.
We will not intentionally publish customer-identifying information without permission.
Happy Pools works to provide professional pool service and maintain clean, balanced pool water. However, pool conditions can be affected by weather, equipment problems, landscaping, debris, heavy pool use, chemical demand, algae, leaks, fill water, customer actions, and other factors outside our control.
We do not guarantee that every pool condition can be corrected immediately or that service results will be identical for every pool.
Happy Pools is not responsible for pre-existing equipment problems, hidden defects, normal wear and tear, plumbing issues, electrical issues, leaks, structural issues, equipment failure, or damage caused by unsafe, defective, or poorly maintained pool systems.
If we notice an issue, we may notify the customer and recommend repair, replacement, or further inspection by an appropriate professional.
To the fullest extent allowed by law, Happy Pools will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, communications, or services.
Our total liability for any claim related to our services will not exceed the amount paid by the customer for the specific service giving rise to the claim.
We may use third-party software, payment processors, communication platforms, scheduling tools, messaging providers, or other vendors to operate our business and provide services.
We are not responsible for the independent practices, outages, errors, or policies of third-party providers.
The content on our website, including text, branding, service descriptions, graphics, images, and layout, belongs to Happy Pools or its content providers and may not be copied, reproduced, modified, or used without permission.
We may update these Terms from time to time. The updated version will be posted on this page with a new “Last Updated” date.
Your continued use of our website, communications, or services after changes are posted means you accept the updated Terms.
If you have questions about these Terms of Service, SMS Messaging Terms, or customer communications, please contact us:
Happy Pools / Sendist LLC
Phone: (714) 203-3328
Email: happypoolsco@gmail.com
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