Happy Pools / Sendist LLC (“Happy Pools,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit a form, request a quote, communicate with us, or use our pool service-related communications, including SMS/text messaging.
By using our website, submitting your information, or opting in to receive text messages from us, you agree to the practices described in this Privacy Policy & SMS Messaging Terms.
We may collect personal information that you provide to us, including:
Name
Phone number
Email address
Service address
Pool or property details
Billing or payment-related information
Photos, messages, feedback, or service-related notes you submit to us
We may also collect basic website and technical information, such as:
IP address
Browser type
Device information
Pages visited
Date and time of website visits
Cookies or similar tracking data
We may collect information when you:
Fill out a contact form or quote request form
Call, text, or email us
Schedule or receive pool service
Submit feedback, photos, or customer support requests
Interact with our website or online advertisements
Communicate with us through customer management, scheduling, or messaging platforms
We use your information to:
Respond to inquiries and quote requests
Schedule and provide pool service
Send appointment reminders, service updates, billing notices, and customer support messages
Send SMS/text messages when you have opted in to receive them
Process payments and maintain customer records
Improve our services, website, customer experience, and operations
Protect our business, prevent fraud, and comply with legal obligations
Happy Pools may send SMS/text messages to customers and prospective customers who have opted in to receive messages from us.
SMS/text messages are sent by Happy Pools / Sendist LLC.
If you opt in to receive SMS/text messages from Happy Pools, you may receive messages related to:
Quote requests
Appointment scheduling
Appointment reminders
Pool service updates
Billing or payment reminders
Customer support
Feedback requests
Follow-up messages related to your inquiry or service
Message frequency may vary depending on your inquiry, scheduled service, account activity, and communication needs.
Message and data rates may apply. Charges are determined by your mobile carrier and your mobile phone plan.
If you are receiving text messages from us and wish to stop receiving them, simply respond with STOP or UNSUBSCRIBE to the number from which you received the message.
After you opt out, you will not receive further text messages unless you opt back in.
For help, reply HELP to any text message from us.
You may also contact Happy Pools directly at:
Phone: (714) 203-3328
Email: happypoolsco@gmail.com
Your consent to receive SMS/text messages is not a condition of purchasing any goods or services from Happy Pools.
Mobile information or text messaging opt-in data and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except with aggregators, carriers, messaging providers, or technology vendors as necessary to deliver SMS/text messaging services on behalf of Happy Pools.
We do not sell your personal information.
We may share information only as reasonably necessary to operate our business, provide our services, and comply with legal obligations. This may include sharing information with:
Scheduling, customer management, or communication software providers
Payment processors
Accounting, legal, or professional service providers
Service technicians or contractors who need the information to perform pool services
Government agencies, regulators, or law enforcement if required by law
We do not share personal information with third parties or affiliates for their marketing or promotional purposes.
We use reasonable administrative, technical, and physical safeguards to protect the information we collect.
However, no method of transmission, electronic storage, or online communication is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
SMS opt-in records may be retained as needed to document consent and comply with messaging requirements.
You may contact us to request that we update, correct, or delete certain personal information, subject to legal and business recordkeeping requirements.
You may opt out of SMS/text messages at any time by replying STOP or UNSUBSCRIBE.
You may opt out of marketing emails, if any, by following the unsubscribe instructions in those emails or contacting us directly.
Our website may use cookies or similar technologies to help the site function, understand website traffic, improve user experience, and support marketing or analytics.
You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party websites.
Wireless carriers are not liable for delayed or undelivered messages.
We may update this Privacy Policy & SMS Messaging Terms from time to time. The updated version will be posted on this page with a new “Last Updated” date.
If you have questions about this Privacy Policy, our SMS Messaging Terms, or our privacy practices, please contact us:
Happy Pools / Sendist LLC
Phone: (714) 203-3328
Email: happypoolsco@gmail.com
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