Last Updated: June 27, 2026

Happy Pools / Sendist LLC (“Happy Pools,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit a form, request a quote, communicate with us, or use our pool service-related communications, including SMS/text messaging.

By using our website, submitting your information, or opting in to receive text messages from us, you agree to the practices described in this Privacy Policy & SMS Messaging Terms.

1. Information We Collect

We may collect personal information that you provide to us, including:

• Name

• Phone number

• Email address

• Service address

• Pool or property details

• Billing or payment-related information

• Photos, messages, feedback, or service-related notes you submit to us

We may also collect basic website and technical information, such as:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of website visits

• Cookies or similar tracking data

2. How We Collect Information

We may collect information when you:

• Fill out a contact form or quote request form

• Call, text, or email us

• Schedule or receive pool service

• Submit feedback, photos, or customer support requests

• Interact with our website or online advertisements

• Communicate with us through customer management, scheduling, or messaging platforms

3. How We Use Your Information

We use your information to:

• Respond to inquiries and quote requests

• Schedule and provide pool service

• Send appointment reminders, service updates, billing notices, and customer support messages

• Send SMS/text messages when you have opted in to receive them

• Process payments and maintain customer records

• Improve our services, website, customer experience, and operations

• Protect our business, prevent fraud, and comply with legal obligations

4. SMS/Text Messaging Terms

Happy Pools may send SMS/text messages to customers and prospective customers who have opted in to receive messages from us.

5. Business Name

SMS/text messages are sent by Happy Pools / Sendist LLC.

6. Types of SMS Messages You May Receive

If you opt in to receive SMS/text messages from Happy Pools, you may receive messages related to:

• Quote requests

• Appointment scheduling

• Appointment reminders

• Pool service updates

• Billing or payment reminders

• Customer support

• Feedback requests

• Follow-up messages related to your inquiry or service

7. Message Frequency

Message frequency may vary depending on your inquiry, scheduled service, account activity, and communication needs.

8. Message and Data Rates

Message and data rates may apply. Charges are determined by your mobile carrier and your mobile phone plan.

9. SMS Opt-Out Instructions

If you are receiving text messages from us and wish to stop receiving them, simply respond with STOP or UNSUBSCRIBE to the number from which you received the message.

After you opt out, you will not receive further text messages unless you opt back in.

10. SMS Help Instructions

For help, reply HELP to any text message from us.

You may also contact Happy Pools directly at:

Phone: (714) 203-3328
Email: happypoolsco@gmail.com

11. Consent Not Required

Your consent to receive SMS/text messages is not a condition of purchasing any goods or services from Happy Pools.

12. SMS 10DLC Privacy Disclosure

Mobile information or text messaging opt-in data and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except with aggregators, carriers, messaging providers, or technology vendors as necessary to deliver SMS/text messaging services on behalf of Happy Pools.

13. How We Share Information

We do not sell your personal information.

We may share information only as reasonably necessary to operate our business, provide our services, and comply with legal obligations. This may include sharing information with:

• Scheduling, customer management, or communication software providers

• Payment processors

• Accounting, legal, or professional service providers

• Service technicians or contractors who need the information to perform pool services

• Government agencies, regulators, or law enforcement if required by law

We do not share personal information with third parties or affiliates for their marketing or promotional purposes.

14. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect.

However, no method of transmission, electronic storage, or online communication is completely secure, and we cannot guarantee absolute security.

15. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

SMS opt-in records may be retained as needed to document consent and comply with messaging requirements.

16. Your Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to legal and business recordkeeping requirements.

You may opt out of SMS/text messages at any time by replying STOP or UNSUBSCRIBE.

You may opt out of marketing emails, if any, by following the unsubscribe instructions in those emails or contacting us directly.

17. Cookies and Website Tracking

Our website may use cookies or similar technologies to help the site function, understand website traffic, improve user experience, and support marketing or analytics.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

18. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

19. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party websites.

20. Wireless Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

21. Changes to This Privacy Policy & SMS Messaging Terms

We may update this Privacy Policy & SMS Messaging Terms from time to time. The updated version will be posted on this page with a new “Last Updated” date.

22. Contact Us

If you have questions about this Privacy Policy, our SMS Messaging Terms, or our privacy practices, please contact us:

Happy Pools / Sendist LLC
Phone: (714) 203-3328
Email: happypoolsco@gmail.com